CLUB 360° Membership Program Terms and Conditions

(Adopted on and effective from 20 April 2021)

The CLUB 360° membership program (“CLUB 360°”) is operated by CIAO International Limited and Best Mart 360 Macau Limited (“we”, “us”, “our”) in Best Mart 360° retail outlets in Hong Kong and Macau. All members of CLUB 360° physical membership card (“physical membership card”) and / or the electronic membership card (“E-card”) in the Best Mart 360 Mobile Application (“Mobile App”) or WeChat Mini Program (“WeChat Mini Program”, both named as The CLUB 360° membership program) (both “physical membership card” and “E-card” are jointly defined as “Membership Card”) must agree to fully comply with the Terms and Conditions of CLUB 360°. By submitting a CLUB 360° membership registration application or otherwise becoming or has become a member of CLUB 360°, the applicant acknowledges that he/she has read, understood and agreed to accept and be bound by the following Terms and Conditions.

1. Membership Application

1.1. To become a member of CLUB 360°:

甲、 an applicant who has made a purchase of HKD200/MOP200 or above in one single transaction in either our Hong Kong or Macau retail outlets may, by using the “Invitation Code” printed on the receipt, sign up and register as an “Ordinary Member” through the Mobile App(version 2.0 or above or WeChat Mini Program, hereinafter referred to as “New E-card”) downloaded and installed in the applicant’s smart mobile phone. Such transaction only entitles an applicant to be qualified for registration as a member only and carries no membership privileges.; OR

乙、 an applicant may download the New E-card and register as a “Fans” member for free through the Mobile Appn (version 2.0 or above or WeChat Mini Program) downloaded and installed in the applicant’s smart mobile phone.

1.2. Each “Invitation Code” is valid for 60 days from the date of issue (including the issue date).

1.3. (A) Existing member(s) holding a physical membership card who intends to use the New E-card through the Mobile App (version 2.0 or above) or WeChat Mini Program may obtain from our frontline staffs a free registration invoice (which is valid for [60] days from the date of issue, inclusive of the issue date) by presenting his/her physical membership card, and register on the Mobile App (version 2.0 or above) or WeChat Mini Program:

i. Mobile App (version 2.0 or above) Registration Flow: Existing member(s) holding a physical membership card who intends to use the new E-Card will need to register through the Best Mart 360 Mobile App (version 2.0 or above) downloaded and installed in his/her smart mobile phone, such member should select “First time login for APP & Physical Card Member” in the interface of “Member Zone”, and then select “Physical Card (Not yet registered in APP before)”. Afterwards, by inputting the Physical Card Number (Card Back ID), Invoice Number and Store Code as shown on the registration invoice, and then inputting simple personal information and setting password, such member will be able to use the New E-card through the Mobile App (version 2.0 or above). Members can select whether to enable the "Compatible with Physical Card" function (i.e., to use both New E-card and physical membership card parallelly) according to personal choices.

ii. WeChat Mini Program Registration Flow: Existing member(s) holding a physical membership card who intends to use the new E-Card will need to register through the WeChat Mini Program, such member should select “Member Login”, and then select “Physical Card (Not yet registered in APP before)”. Afterwards, by inputting the Physical Card Number (Card Back ID), Invoice Number and Store Code as shown on the registration invoice, and then inputting simple personal information and setting password, such member will be able to use the New E-card through the WeChat Mini Program. Members can select whether to enable the "Compatible with Physical Card" function (i.e., to use both New E-card and physical membership card parallelly) according to personal choices.

甲、 Existing member(s) holding the E-card (version 1.0)(i.e. members who have registered as a E- card member before 17 June 2020) who intends to use the New E-card through the Mobile App (version 2.0 or above) or WeChat Mini Program will need to register through the Mobile App (version 2.0 or above) or WeChat Mini Program downloaded and installed in his/her smart mobile phone.

i. Mobile App (version 2.0 or above) Registration Flow: Existing E-card members (version 1.0) should download the Best Mart 360 Mobile App (version 2.0 or above) and select “First time login for APP & Physical Card Member” in the interface of “Member Zone”, and then select “E-card (Mobile App)(Physical Card registered in APP before)”, then inputting the correct and previously registered email address or mobile phone number so as to receive and input a one-time code for verification. After inputting certain simple personal information and setting password, such member will be able to use the New E-card through the Mobile App (version 2.0 or above).

ii. WeChat Mini Program Registration Flow: Existing E-card members (version 1.0) may select “Existing Member Log in” on the WeChat Mini Program main page, and then select “E-card (APP) (Including APP 1.0 and 2.0 members) in the interface of “Member Login”, and then inputting the correct and previously registered email address or mobile phone number as to receive and input a one-time code for verification. After inputting certain simple personal information, such member will be able to use the New E-card through the WeChat Mini Program.

乙、 Member(s) who intends to use the Mobile App (version 2.0 or above) together with the WeChat Mini Program at the same time may select “Member Login” on the WeChat Mini Program main page, and then select “E-card (APP) (Including APP 1.0 and 2.0 members) in the interface of “Member Login”. After inputting the previously registered email address or mobile phone number and password, such member will be able to use the New E-card through the WeChat Mini Program.

丙、 Member(s) who intends to use the WeChat Mini Program together with the Mobile App (version 2.0 or above) at the same time may select “First time Login for WeChat Mini Program member” in the interface of “Member Zone” and input the correct and previously registered mobile phone number to receive and input a one-time code for verification. After inputting certain simple personal information and setting password, such member will be able to use the New E-card on the Mobile App (version 2.0 or above).

1.4. All applicants must be 18 years old or above. We reserve all of the rights to grant or refuse CLUB 360° Membership at our sole discretion.

1.5. All applicants applying for CLUB 360° membership registration must fill in and provide us with his/her name, gender, mobile phone number, email address and month of birth (hereinafter referred to as “Relevant Information”). The applicant must ensure that all Relevant Information provided is true, accurate and complete. If the applicant is unable or unwilling to provide true, correct and complete Relevant Information, we have the rights to refuse such membership application and/or refuse to provide membership services to such person. To the extent permitted by law, we shall not be liable for any loss, damage, claim, demand, liability or action resulting from the applicant or the member's omission, negligence and/or failure to supply us with the Relevant Information and/or his/her latest Relevant Information, or arising from the truthfulness, the accuracy and the completeness of those information.

1.6. Each CLUB 360° member is only eligible to maintain ONE CLUB 360° membership number and membership. Each email address and phone number registered can only be associated with one membership. If we find/or suspect that any member has more than one membership account in our system, we have the rights to terminate the relevant accounts and suspend their usage, without any prior notice and compensation.

1.7. Best Mart 360 Mobile Application (version 2.0 or above) supports devices with (A) IOS9.0 or above; and (B) Android 7.0 or above.

2. Membership Tiers and Validity

2.1 CLUB 360° membership is divided into three tiers, i.e. "Fans", "Ordinary Members” (including New E-card members, physical membership card members and E-card (version 1.0) members) and "Gold Card Members" (hereinafter referred to as "All Members"). The membership tier and validity period of the membership are determined according to the accumulated spending amount of the respective member category during specific period. A member is bound by the Terms and Conditions and membership privileges applicable to the tier and category of his/her membership.

(A) “Fans” membership and upgrade conditions:

(i) After registering as “Fans” members in accordance with paragraph 1.1(B) above, members can enjoy welcome privileges.

(ii) “Fans” members who have accumulated spending of an aggregate of HKD 300 or MOP 300 through the New E-card within 60 consecutive days from the date of registration of the New E-card ("Membership Effective Date") (inclusive of the Membership Effective Date), or who have spent HK 200 / MOP 200 or above in one single transaction through the New E-card at Best Mart 360° retail outlets in Hong Kong or Macau, can be upgraded to the tier of “Ordinary Members” and enjoy relevant benefits of “Ordinary Members”. For members who are unable to upgrade to the tier of “Ordinary Members” within the prescribed period, calculation of the accumulative spending period will restart for 60 consecutive days period (inclusive of purchases made on that date) after the expiration of prescribed period.

(iii) Unless otherwise offered in our promotion activities, the accumulated spending of “Fans” members during the “Fans” validity period will only be used for calculation of upgrade conditions. No member privileges can be enjoyed (including but not limited to member price, member points reward, member points redemption, member day double reward points, birthday benefits and E-stamp promotion).

(B) “Ordinary” membership and upgrade conditions:

New E-card holders:

(i) After registering as “Ordinary Member” in accordance with paragraph 1.1(A) above, members can enjoy welcome privileges and members’ privileges commencing from the next purchase.

(ii) Ordinary Members who have accumulated an aggregate spending of HKD 3,000 or MOP 3,000 through the New E-card at Best Mart 360 ° retail outlets in Hong Kong or in Macau within 365 consecutive days from the date of registration of the New E-card in accordance with paragraph 1.1(A) above or from the date of registering the use of the New E-card in accordance with paragraph 1.3(A) or (B) above (“Membership Effective Date")(inclusive of the Membership Effective Date) can be upgraded to “Gold Card Members” and enjoy relevant benefits of “Gold Card Members”.

(iii) If an Ordinary Member does not accumulate spending of an aggregate of HKD 3,000 or MOP 3,000 within 365 consecutive days from the Membership Effective Date (inclusive of the Membership Effective Date), his/her “Ordinary” membership will be maintained, and he/she will continue to enjoy relevant benefits of Ordinary Members. The accumulated spending amount will be reset to “0” on the next day of the anniversary of the Membership Effective Date, and accumulation of spending amount will restart for 365 consecutive days period (inclusive of purchases made on that date).

Physical membership card holders/E-card (version 1.0) holders

(i) Existing physical membership card holders must complete registration as a New E-card member in accordance with the renewal registration procedures as stated in Notes (1) and (2) below, in order to enjoy privileges applicable to CLUB 360° Ordinary Members (New E-card holders). If a physical membership card holder does not renew registration in accordance the aforesaid procedures, such member will continue to enjoy privileges applicable to ordinary members (physical membership card holders).

(ii) A member holding the E-card (version 1.0) must renew his/her registration as a New E-card member in accordance with Note (3) below, in order to enjoy privileges applicable to CLUB 360° Ordinary Members (New E-card holders). If a member holding the E-card (version 1.0) does not renew registration in accordance with the aforesaid procedures, such member will continue to enjoy privileges applicable to ordinary members (E-card version 1.0 cardholders). After the transitional period, we shall terminate the services and privileges of ordinary members (E-card version 1.0) in due course without further notice.

(C) “Gold Card” membership and upgrade conditions

(i) Gold Card Members who have accumulated an aggregate spending of HKD 3,000 or MOP 3,000 at Best Mart 360° retail outlets in Hong Kong or Macau within 365 consecutive days from the date of upgrade from “Ordinary Member” to “Gold Card Member” (hereinafter referred to “Gold Card Membership Effective Date”) (inclusive of the Gold Card Membership Effective Date), can extend the “Gold Card” membership for 1 year (hereinafter referred to “Gold Card Membership Extension Date”) and continue to enjoy the privileges applicable to “Gold Card” members. The “Gold Card” membership can be renewed not more than once in each calendar year.

(ii) If a Gold Card Member does not accumulate an aggregate spending of HKD 3,000 or MOP 3,000 within 365 consecutive days from the Gold Card Membership Effective Date or the latest Gold Card Membership Extension Date, his/her membership will be downgraded to “Ordinary Member” on the next day of the anniversary of the Gold Card Membership Effective Date or the latest Gold Card Membership Extension Date and shall only enjoy the relevant benefits of Ordinary Member. The accumulated spending amount will be reset to “0” on the next day of the anniversary of the Gold Membership Effective Date or the latest Gold Card Membership Extension Date. The accumulation of spending amount will be restarted and counted as “Ordinary Member” to accumulate spending of an aggregate of HKD 3,000 or MOP 3,000 within 365 consecutive days (inclusive of purchases made on that date).

Notes: (1) Existing physical membership card holders and E-card holders (version 1.0) (i.e. members registered before 17 June 2020) are updated as “Ordinary Members” in CLUB 360° membership program, such members must re-register for the use of the New E-card through the Mobile App (version 2.0 or above) or WeChat Mini Program in order to enjoy all privileges applicable to “Ordinary Members” (New E-card holders).

(2) Existing physical membership card holder who intends to use the New E-card may obtain from our frontline staffs a free registration invoice (which is valid for 60 days from the date of issue, inclusive of the issue date) by presenting his/her physical membership card and register through the Mobile App (version 2.0 or above) or WeChat Mini Program:

1. Mobile App (version 2.0 or above) Registration Flow: Existing member(s) holding a physical membership card who intends to use the new E-Card will need to register through the Mobile App (version 2.0 or above) downloaded and installed in his/her smart mobile phone, such member should select “First time login for APP & Physical Card Member” in the interface of “Member Zone”, and then select “Physical Card (Not yet registered in APP before)”. Afterwards, by inputting the Physical Card Number (Card Back ID), Invoice Number and Store Code as shown on the registration invoice, and then inputting simple personal information and setting password, such member will be able to use the New E-card through the Mobile App (version 2.0 or above). Members can select whether to enable the "Compatible with Physical Card" function (i.e., to use both New E-card and physical membership card parallelly) according to personal choices. However, certain functions (including but not limited to birthday benefits, E-coupon and E-stamp promotion) can only be collected and redeemed in the New E-card.

2. WeChat Mini Program Registration Flow: Existing member(s) holding a physical membership card who intends to use the new E-Card will need to register through the WeChat Mini Program, such member should select “Member Login”, and then select “Physical Card (Not yet registered in APP before)”. Afterwards, by inputting the Physical Card Number (Card Back ID), Invoice Number and Store Code as shown on the registration invoice, and then inputting simple personal information , such member will be able to use the New E-card through the WeChat Mini Program. Members can select whether to enable the "Compatible with Physical Card" function (i.e., to use both New E-card and physical membership card parallelly) according to personal choices. However, certain functions (including but not limited to birthday benefits and E-coupon promotion) can only be collected and redeemed in the New E-card.

(3) Existing members holding the E-card (version 1.0) (i.e. members who have registered as a E-card member before 17 June 2020) who intends to use the New E-card through the Mobile App (version 2.0 or above) or WeChat Mini Program will need to register through the Mobile App (version 2.0 or above) or WeChat Mini Program downloaded and installed in his/her smart mobile phone:

(i) Mobile App (version 2.0 or above) Registration Flow: Existing E-card members (version 1.0) should download the Best Mart 360 Mobile App (version 2.0 or above) and select “First time login for APP & Physical Card Member” in the interface of “Member Zone”, and then select “E-card (Mobile App)(Physical Card registered in APP before)”, then inputting the correct and previously registered email address or mobile phone number so as to receive and input a one-time code for verification. After inputting certain simple personal information and setting password, such member will be able to use the New E-card via the Mobile Application (version 2.0 or above).

(ii) WeChat Mini Program Registration Flow: Existing members holding the E-card (version 1.0) may select “Existing Member Log in” on the WeChat Mini Program main page, and then select “E-card (APP) (Including APP 1.0 and 2.0 members) in the interface of “Member Login”, and then inputting the correct and previously registered email address or mobile phone number as to receive and input a one-time code for verification. After inputting certain simple personal information, such member will be able to use the New E-card through the WeChat Mini Program.

2.2 All Members must register and sign up for the New E-card in order to accumulate the spending amount for upgrading to the next tier of membership. The spending of existing physical membership card members and E-card (version 1.0) members who have not yet registered for the New E-card will not be counted for membership upgrade purpose.

2.3 The spending amount accumulated during the validity period by a New E-card member will be accounted for on the next day after the day of completion of the transaction, and the adjustment for upgrade/downgrade/continuation of membership tier (if any) will be completed on the same date; such date will also be regarded as the membership effective date for the new membership tier. In order to accumulate spending amount for upgrade calculation, the New E-card must be presented before payment.

2.4 Designated member benefits (including but not limited to welcome privileges, birthday benefits, E-coupon and E-stamp) must be accumulated / collected / redeemed through the Mobile App (version 2.0 or above) or through the WeChat Mini Program, apart from E-Stamp.

2.5 Certain benefits (such as welcome privileges, birthday benefits, E-coupon) enjoyed or collected by each membership tier will be distributed according to the region selected (i.e. Hong Kong or Macau) at the initialization of the New E-card. Once the region is selected, no changes can be made. If a member uses the Mobile App (version 2.0 or above) and the WeChat Mini Program at the same time, they will be regarded as the same membership without enjoying double benefits. When a member uses the discount on the Mobile App (version 2.0 or above) or the WeChat Mini Program, the corresponding benefits on the other platform will be automatically deducted.

3. Member’s Privileges

3.1 Once successfully signed up and registered as a member, such member shall enjoy privileges in accordance with his/her respective tier and category of membership in all Best Mart 360° retail outlets in Hong Kong and Macau.

3.2 For details of membership privileges, offers and benefits for each tier of membership (including Fans, Ordinary Members (New E-card holders), Ordinary Members (Physical membership card holders and E-card (version 1.0) holders) and Gold Card Members), please refer to https://www.bestmart360.com/index.php?route=account/benefit

3.3 Birthday benefits (applicable to Ordinary Members (New E-card holders) and Gold Card Members only):

(i) Both Ordinary Members (New E-card holders) and Gold Card Members can enjoy birthday benefits. Such members entitled to this benefits shall collect and redeem E-coupons through the New E-card.

(ii) All Members must fill in the correct birthday month during the registration of New E-card. No changes can be made once inputted.

(iii) Each member can only enjoy the birthday benefits once in a year.

3.4 Member Reward Points shall be separately accumulated by the location where the relevant purchase is made:

Member Reward Points (applicable to all Ordinary Members and Gold Card Members)

i. Any net purchase in HKD1 in Hong Kong retail outlets will be entitled to 1 point in Hong Kong, which can be redeemed by member for HKD10 discount with every 1,000 points and so on. (hereinafter referred to as “Hong Kong Member Reward Points”)

ii. Any net purchase in MOP1 in Macau retail outlets will be entitled to 1 point in Macau. which can be redeemed by member for MOP10 discount with every 1,000 points and so on. (hereinafter referred to as “Macau Member Reward Points”)

3.5 The Member Reward Points accrued in Hong Kong or Macau are only applicable to the retail outlets in the subject region which cannot be used for cross-region purpose. Member’s purchase amount shall be calculated and recorded separately according to the region (i.e. Hong Kong or Macau) for which the purchase was made. The Member Reward Points earned shall also be calculated and recorded separately according to the region (i.e. Hong Kong or Macau) for which the purchase was made. For example: Hong Kong Member Reward Points may only be used in Hong Kong retail outlets; Macau Member Reward Points may only be used in Macau retail outlets.

3.6 The Hong Kong or Macau Member Reward Points can only be redeemed as cash discount in the relevant region for purchases made in our Best Mart 360° retail outlets in Hong Kong region or Macau region respectively.

3.7 Reward Point(s) earned through purchase will be displayed in the member’s account on the day after the date of purchase. The reward point records in the electronic membership card can only show the latest 20 entries in the current year.

3.8 Member Reward Point(s) earned shall remain valid from 1 January (0:00) to 31 December (23:59) of the same year, and Reward Points that remained unredeemed shall expire immediately afterwards (“Expiry Date”). All Reward Points must be used before the Expiry Date. Any unused Reward Points cannot be accumulated. All expired Member Reward Points shall be invalid and serve no further purpose.

4. Enquiry / Update / Lost Reporting of Membership Card

4.1 A member who has lost his/her physical membership card will not receive a new physical card for replacement. Once the relevant personal information of such member has been verified, we will send a registration invoice for the same membership tier (which is valid for 60 days from the date of issue, inclusive of the issue date), together with his/her physical card number (Card back ID), to such member. Such member may register as a New E-card member through the Best Mart 360 Mobile App (version 2.0 or above) downloaded and installed in his/her smart mobile phone, by selecting “First time login for APP & Physical Card Member” in the interface of “Member Zone”, and then select “Physical Card (Not yet registered in APP before)”. Afterwards, by inputting the Physical Card Number (Card Back ID), Invoice Number and Store Code as shown on the registration invoice, and inputting simple personal information and setting password, such member will then be registered for the New E-card and will continue to enjoy the benefits and privileges in the same membership as before. Please note that due to the loss of the physical membership card which is irreplaceable, please do not select the option to enable “Compatible with Physical Card” during the above process of registration.

4.2 For any updates or changes of personal Relevant Information, a member may log into the Best Mart 360 Mobile App for such updates or changes, or such member may send an email to [email protected] or call us at +852 2755-7777 for enquiry.

4.3 For any membership account termination, a member should send an email to [email protected] or call us at +852 2755-7777. Once his/her relevant personal information is verified, his/her membership account shall be terminated in 14 working days and his/her accumulated points will be cancelled entirely. If a member’s membership were terminated by us for any reason(s), his/her accumulated points shall also be cancelled immediately.

5. Others

5.1 We shall have the absolute discretion to refuse the application by any applicant, suspend or terminate the membership of any members without reasons or prior notice. In the event a membership is terminated by us for any reason(s), all reward points will also be cancelled immediately.

5.2 Membership Card, membership and rewards are strictly non-transferable under any circumstances. If we suspect such membership, membership card, member privileges or reward points were obtained by fraudulent, dishonest means or in such a manner not in accordance with the Terms and Conditions herein, we shall be entitled to terminate or suspend such membership, such accumulated reward points and the membership privileges without any prior notice and compensation.

5.3 We shall not be responsible for any unauthorized use of any Membership Card and reserve the rights to deduct reward points from any member account without any compensation.

5.4 A member must present his/her Membership Card upon payment to enjoy points accumulation or using members’ privileges. The entire single transaction can only be recorded in one membership account. Under no circumstances may transaction(s) be recorded after payment.

5.5 A member is not entitled to enjoy or to reinstate any membership privileges and benefits for CLUB 360° if he/she is unable to present a valid physical membership card or electronic membership card on the payment of purchase.

5.6 CLUB 360° Membership privileges cannot be used in conjunction with privileges carried by our staff membership card, our VIP card or any other joint promotions.

5.7 Any request for services relating to CLUB 360° must be raised by the registered member only. (We shall not accept and handle requests by any non-member.)

5.8 All data and information in relation to CLUB 360° member accounts shall be based on our computer system record.

5.9 We shall not be liable for any loss caused and occasioned by technical problem that prevents us from retrieving membership information from our computer systems.

5.10 The WeChat Mini Program is a third-party operating platform. We are not responsible for the stability, reliability, and security of platform operation. We are not responsible for any technical or security issues on the WeChat Mini Program arising from member registration, platform information or while using the membership and its benefits.

5.11 We shall have the right to review membership tiers and eligibility criteria for specific membership from time to time or reassign other memberships to members based on our decision without prior notice.

5.12 We reserve the absolute right to change the Terms and Conditions herein and terminate CLUB 360° scheme at our sole discretion without any prior notice.

5.13 The applicant hereby confirms that he/she has read, understood and agreed to the Terms and Conditions of Membership Card and the “Personal Information Collection Statement”.

5.14 In addition, a member also agrees that, in accordance with the “Personal Information Collection Statement” we shall be entitled to collect, retain, store, transfer and utilize the Relevant Information relating to his/her purchase and the name, gender, phone number, email address, month of birth, age range and residential district as provided to us by the members. A member is entitled to access the Relevant Information previously provided to us and if it is inaccurate be allowed to make correction(s). We reserve the rights to charge a nominal fee for such operations.

5.15 This document has English and Chinese versions. Should there be any discrepancy between the English and Chinese versions, the Chinese version shall prevail.

In cases of any disputes arising from the implementation or interpretation of the membership Terms and Conditions, our Company reserves the rights of final interpretation and decision.

© 2021 CIAO International Limited/ Best Mart 360 Macau Limited. All rights reserved.

Please read these Terms of Use carefully before using the Website. By using the Website or any part of it, you agree that you have read these Terms of Use and that you accept and agree to be bound by them.

Terms and conditions of use - Bestmart 360゜(“Terms and Conditions of Use”)

Users of the Bestmart 360° and 優品360° website at www.bestmart360.com (the "Website") - please note that :

Bestmart 360° , 優品360° and the Website are owned by Ciao International Ltd (彩鷗國際有限公司). In the following paragraphs, any references to "Bestmart 360° " , "優品360° " , "we" , "us" , "our" are references to Ciao International Ltd (彩鷗國際有限公司) ; and "the parties" means the user(s) and Ciao International Ltd (彩鷗國際有限公司) ; and Your use of the Website is governed by these terms and conditions of use.

1 General

1.1 In these Terms and Conditions of Use, the following definitions shall apply:

1. a. "Intellectual Property Rights" means any or all current/future intellectual and industrial property rights irrespective of whether they are registered or registerable, including all or any applications, rights to apply for registration, their renewals and extensions, all or any rights of action and remedies in relation to past infringements including:

2.

3. (a) confidential information, business/trade secrets and know-how;

4. (b) inventions and patents;

5. (c) copyright;

6. (d) trademarks, service marks, business or trade names;

7. (e) design rights, topography rights;

8. (f) database rights;

9. (g) together with all other rights of a similar or corresponding character or nature.

1. b. "Legal Notice and Disclaimer" means the legal notice and disclaimer applicable to the Website as stated below.

1. c. "Privacy Policy" means our policy located at Personal Information Collection Statement below.

1. d. “Users” or “users” means readers, browsers, licensees, customers, visitors and individuals who intentionally, unintentionally or accidentally click into this Website.

1. e. “Parties” or “parties” means the User(s) and us unless otherwise specified.

1. f. “law” means the law of the Hong Kong SAR.

1.2 The Legal Notice and Disclaimer and the Privacy Policy are incorporated into these Terms and Conditions of Use and together with these Terms and Conditions of Use, shall prevail over other document including but not limited to our store policies and shall have contractual effect.

1.3 You agree to provide complete and updated information for registration on this Website and to provide further fresh and accurate information if such information is updated.

1.4 You agree not to use the Website for any purpose or in any matter that is unlawful or infringes any rights including but not limited to Intellectual Property Rights.

2. Variation of Terms and Conditions of Use

2.1 We reserve the right to amend these Terms and Conditions of Use from time to time without any notice to you. You are reminded to review and be familiarize with the latest Terms and Conditions of Use. By accessing and using this Website, you irrevocably agree to be bound by the latest Terms and Conditions of Use.

3. Prevailing language

3.1 These Terms and Conditions of Use are written in both English and Chinese. In the event of any discrepancy between the English and Chinese versions, the English version shall prevail.

4. Applicable law

4.1 The Terms and Conditions of Use shall be governed by the laws of the Hong Kong SAR and the parties herein agree to submit to the exclusive jurisdiction of the Hong Kong courts for determining any disputes arising from or in relation to these Terms and Conditions of Use.


5. Personal Privacy

5.1 We respect the privacy rights of all users of the Website. Please refer to the Personal Information Collection Statement hereinbelow.

Legal Notice & Disclaimer

6. Intellectual Property Rights

6.1 This Website and all information available on it are protected by copyright, design, trade mark and other Intellectual Property Rights owned or controlled by us. You may not copy, reproduce, republish, upload, download, post, transmit, store in retrieval system, modify, alter or display in public or distribute in any way the contents or any part of this Website for any purpose without our prior written permission.

6.2 All right, title and interest in the Intellectual Property Rights in this Website shall remain the property of us at all times. You are not authorized to use the same unless you have obtained express written permission from us.

7. No Warranty

7.1 The information provided on this Website is for reference only.

7.2 To the extent permitted by law, we make no implied and/or express warranties or representation as to the accuracy, suitability, applicability or completeness of any information on this Website. We assume no liability for any loss or damage arising from your use or reliance of the information or materials or for anything posted on or linked to this Website that might offend or otherwise give rise to any claim or complaint. We disclaim any or all endorsement or recommendation referred to in the Website.

7.3 We make no warranties or representations that the functions of the Website shall be fully functional and at working conditions fully at all times, uninterrupted or error free.

7.4 None of our agents or representatives are authorised to make any warranties, representations or statements regarding any information on this Website and we shall be in no way be bound by such unauthorised warranties, representations or statements (if any).

8. Our Limitation of Liability

8.1 By accessing and using this site you acknowledge and accept that the use of the Website is at your own risk. We do not assume any liability or responsibility for any errors or omissions in the contents of the Website.

8.2 Without limiting the foregoing, this Website and all information and materials contained on it are provided on an “As Is” basis without any warranty of any kind either express or implied including but not limited to any implied warranties or implied terms as to title, quality, merchantability, fitness for purpose, privacy or non-infringement.

8.3 To the extent permitted by law, we assume no responsibility and shall not be liable for any damage or injury arising out of any use of or access to the Website, or any failure of performance, error, omission, interruption, deletion, delay in operation or transmission, computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation loss of data or compatibility problems), theft, destruction or alteration of the Website, whether for breach of contract, tortious behaviour, negligence or, under any other cause of action resulting directly or indirectly from any access or use of the Website, or any uploading, downloading or publication of data, text, images or other material or information to or from the Website.

9. Links

9.1 This Website may contain links to other sites and pages which are run by third parties which we have absolutely no control in whatever way. You should review the terms and conditions prepared for those third party websites. We disclaim all responsibility and liability for any loss or damage that may be suffered by you in connection with the linked websites.

10. Territory

10.1 The materials on this Website are for individuals accessing the Website from the Hong Kong SAR only. We make no representation that any product or service referred to on this Website is available or appropriate for use out of Hong Kong SAR.

11. Changes

11.1 We reserve the right, but undertake no duty, to review edit or otherwise change this Website and any information contained on this Website at our discretion and without notice to any party.

12. General

12.1 If any provision of these Terms and Conditions of Use is found to be invalid or unenforceable by a court of law, such invalidity and unenforceability shall not affect the remainder of the Terms and Conditions of Use which shall continue in full force and effect.

12.2 If we do not act in relation to your breach of these Terms and Conditions of Use, we are not waiving our right to take action in any event and in particular, your future breach of the Terms and Conditions of Use.

CLUB 360° Membership Program Terms and Conditions

The CLUB 360° membership program (“CLUB 360°”) is operated by CIAO International Limited and Best Mart 360 Macau Limited (“we”, “us”, “our”) in their Best Mart 360°retail outlets in Hong Kong and Macau. All members of CLUB 360° physical membership card (“physical membership card”) and / or Best Mart 360 Mobile Application (“Mobile APP”) electronic membership card (“E-card”) (both “physical membership card” and “E-card” are jointly defined as “membership card”) must agree to comply fully with the Terms and Conditions of CLUB 360°.

1. Membership Terms and Conditions

1.8. In order to be registered as a CLUB 360° member, an applicant for membership is required to purchase, in one single transaction in either our Hong Kong or Macau retail outlets, products with a total price that is at least HKD200/MOP200 or more. This transaction only entitles an applicant to be qualified (if he wished) to apply to be registered as a member only and carries no other membership privileges. The intended applicant may get a Membership Invitation QR code on the transaction receipt and apply to register as a member via Mobile APP (that has been previously installed in his smart mobile phone).

1.9. Upon being issued, the Membership Invitation QR code is only valid for 30 days (Included its issuing date).

1.10. Member(s) who hold physical membership card may apply for E-card. He may ask our frontline staff for a Membership Invitation QR code (which is printed on paper) and to apply to register for membership via Mobile App (previously installed on his smart mobile phone). He should click into the “New membership registration” page and use his phone to scan his Membership Invitation QR code. After that, he has to fill in some simple personal information. Once successfully registered, the physical card will be expired immediately. Henceforth, all accumulated rights and privileges of same membership account can only be enjoyed under the E-card.

1.11. Any applicant must be 18 years old or above.

1.12. Anyone applying to register for CLUB 360° must fill in his name, gender, phone number, e-mail address, month of birth, age range and residential district (“relevant information”). He must confirm that all relevant information that he has provided are true, accurate and completed.

1.13. Each CLUB 360° member is only eligible to ONE CLUB 360° membership number and membership account. Each email address and phone number can only be associated with one membership. If we suspect that any member has more than one account in our system, we may terminate or suspend his accumulation of points and other membership privileges, without any prior notice and compensation.

1.14. Membership card is our property throughout and is strictly non-transferable. If we suspect such member privileges were obtained by fraudulent, dishonest means or in such a manner not in accordance with the Terms and Conditions herein, we shall terminate or suspend the accumulation of points and membership privileges of that membership card without any prior notice and compensation.

1.15. We shall not be responsible for any unauthorized use of any membership card and reserve the right to deduct reward points from any member account without any compensation.

1.16. A member must present his membership card upon payment to enjoy points accumulation and privileges. The entire transaction can be recorded on one membership account only. Under no circumstances may transaction(s) be recorded after payment.

1.17. A member is not entitled to enjoy any membership rights and privileges if he presents no membership card, or he presents photocopied/screenshot of membership card, or membership card from unauthorized third party’s mobile applications.

1.18. CLUB 360° Membership privileges cannot be used in conjunction with privileges carried by our staff membership card, our VIP card or any of our joint promotions.

1.19. Any request for service relating to CLUB 360° must be raised by the registered member only. (We shall not accept and handle requests by any non-member.)

1.20. We reserve the right to reject any membership application and to terminate or suspend any membership account without providing any reason or prior notice.

1.21. All data and information in relation to CLUB 360° member accounts are based on our computer system record.

1.22. We shall not be liable for any loss caused and occasioned by technical problem that prevents us from retrieving membership information from our computer systems.

2. Member’s Privileges

2.1. Once registered as a member, a member may enjoy privileges (including member price and reward point, etc.) in all Best Mart 360° retail outlets in Hong Kong and Macau.

2.2. Membership Reward Point will be accumulated by the location where the relevant purchase is made:

iii. Any net purchase in HKD1 in Hong Kong retail outlets will be entitled 1 point in Hong Kong, which can be redeemed as HKD10 discount with every 1,000 points and so on. (“Hong Kong Membership Reward Points”)

iv. Any net purchase in MOP1 in Macau retail outlets will be entitled 1 point in Macau district. Redeem as MOP10 discount with every 1,000 points and so on. (“Macau Membership Reward Points”)

2.3. The member privileges (i.e. member offers, points and rewards) of Hong Kong and Macau retail outlets cannot be used together or in substitution of one another in a retail outlet. Member’s purchase amount shall be calculated and recorded according to where (i.e. Hong Kong or Macau) they make his purchase. His Membership Reward Points earn shall also be calculated and recorded according to where (i.e. Hong Kong or Macau) they earn such. For example: Hong Kong Membership Reward Points may only be redeemed in Hong Kong retail outlets; Macau Membership Reward Points may only be redeemed in Macau retail outlets.

2.4. The Hong Kong or Macau Membership Reward Points can only be converted as cash discount and purchased in any of our Best Mart 360° retail outlets in Hong Kong or Macau.

2.5. Reward Point(s) will be displayed in the purchasing member’s account on the day after the date of purchase. The reward point records in the APP can only show the latest 20 entries in a single year.

2.6. Reward point(s) earned shall remain valid from 1 January (0:00) to 31 December (23:59) of the same year and shall be invalid after 31 December (23:59)(“expiry date”) . All reward points must be used before their expiry date. Any unused reward points cannot be accumulated. All expired points shall be invalid and serve no purpose.

3. Enquiry / Update / Lost Reporting of Membership Card

3.1. Member who lost his physical card will not receive a new one for replacement. Once verified with relevant personal information of registered member, we may send a Membership Invitation QR Code to this member. This member may register as an E-card member by scanning this QR code via the Mobile APP’s New member registration interface (installed on his smart phone) and continual to enjoy same memberships’ benefits and privileges as before.

3.2. For any updates or changes of personal relevant information, a member may log into the same mobile app for such updates or changes, or he may send an email to [email protected] or call us at +852 2754-7777 for enquiry.

3.3. For any membership account termination, a member should send an email to [email protected] or call us at +852 2754-7777. Once his relevant personal information is verified, his membership account shall be terminated in 14 working days and his accumulated points will be cancelled. If a member’s membership were terminated for any reason, his accumulated points shall also be cancelled.

4. Others

4.1. In addition, a member also covenants, in accordance with the “Personal Information Collection Statement” that we shall be entitled to collect, retain, store, transfer and utilize the relevant information in his purchase and his name, gender, phone number, e-mail address, month of birth, age range and residential district (“relevant information”) as provided by this member. A member is entitled to access the relevant information previously provided to us and be allowed to make correction(s) if it is inaccurate. We reserve the right to charge a nominal fee for such operations.

4.2. We reserve the right to change the Terms and Conditions and terminate this scheme without any prior notice.

4.3. The applicant hereby confirms that he/she has read and agreed to the above Terms and Conditions of Membership Card and the Personal Information Collection Statement.

4.4. This document has English and Chinese versions. Should there be any discrepancy between the English and Chinese versions, the Chinese version shall prevail.

In cases of disputes, the decision of our Company shall be final and conclusive.

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